Shipping

Below we have listed some helpful information to
help you understand everything about shipping.

Shipping

Shipping & Returns.

All orders placed by 10 am PST, Monday-Friday, will be shipped out from our warehouse the
same day. Orders placed on Friday after 10 am PST, over the weekend, or on a holiday will
be shipped out the following business day.

Shipments are sent in
discreet packaging.

US shipping rates apply.

USPS 1st Class 1-5 days
  • $1.95 for orders less than $9
  • Free for orders more than $9
FedEx One Rate 2 Day Shipping
  • $4.75 for orders less than $19.95
  • Free for orders more than $19.95
FedEx Standard Overnight business day*
  • $21.00 for orders less than $99
  • Free for orders more than $100+
uTest Package Label
Return Policy

We want our customers to be satisfied with any purchase of a ÜTest product. Returns may be accepted for the following reasons:

  • The wrong product was shipped.
  • The product came in expired, proof of packaging with the expiration date; lot # must be provided.
  • The results came up as “invalid” (no lines appeared next to the control or test lines).

Return requests must be made within 7 days of delivery by contacting customerservice@utestdrugtesting.com.

FedEx Overnight

The only guaranteed shipment option is FedEx Standard Overnight. If an address provided does not allow for FedEx Standard Overnight, you will be contacted to choose a different shipping method. Please note, this option does not include Saturday delivery. For orders placed on a Thursday after 10 am PT, the delivery date will be the following Monday.

If an invalid address is entered by the customer and the shipment is unable to be delivered and is therefore returned to the ÜTest warehouse, a refund will be applied to the original form of payment minus the cost of the shipping.

FedEx Canada
  • FedEx Economy $16.95: 3-5 business days
  • FedEx Priority $22.95: 1-3 business days
    • Free for orders more than $79
*If FedEx Economy or Priority is not available with the given postal code provided after the order is placed, an email will be sent with other available shipping options (shipping rates are subject to change and the price may be higher than the rates listed above).
ÜTest Drug Testing is not responsible for longer than average transit times going into Canada (ie. customs clearance delay) or any duties/taxes that may be collected upon arrival. If a different shipment method is preferred, contact customerservice@utestdrugtesting.com.
Issues with lost, stolen, or delivered packages
  • ÜTest is not responsible for lost, stolen, or delivered packages that were never received by the recipient.
  • To best assist with an issue regarding a USPS shipment, it is best to call the local post office (not the national hotline) or file a claim and/or request a lost mail search here.
  • To best assist with an issue regarding a FedEx shipment, the toll free customer service number is 800.463.3339 or to file a claim click here.
International transit times

ÜTest Drug Testing is not responsible for longer than average transit times going into Canada (i.e. customs clearance delay) or any duties/taxes that may be collected upon arrival.

When will my order ship?

All orders placed by 10 am PST, Monday-Friday, will be shipped out from our warehouse the same day. Orders placed on Friday after 10 am PST, over the weekend, or on a holiday, will be shipped out the following business day. 

How will my order be shipped?

All orders are shipped discreetly in a USPS, FedEx, or plain envelope without any references to ÜTest or drug testing products. 

Do you offer free shipping?

Yes. We offer free USPS 1st class shipping on orders over $9 and free FedEx 2-day shipping on orders over $25. 

Do you ship internationally?

Yes, we ship internationally. International shipping prices are available at checkout. 

How can I track my order?

An automated email that includes tracking information is sent as soon as the order is shipped. If you do not see this email in your inbox, we suggest checking the spam or the junk folder. If you are unable to find this email, please contact us. 

Can I ship to a PO box?
  • If USPS is the chosen carrier, a PO box can be used. 
  • If FedEx is the chosen carrier, a PO cannot be used.
Can I ship my order to an APO or FPO address?

Yes.

My address is incorrect. What can I do?

As long as the order has not been shipped, changes to the shipping address can be made. Contact customer service. 

Can I cancel my order?

If the order has not been shipped, an order can be canceled. Contact customer service. 

Holiday closures
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • The day after Thanksgiving 
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Gain the assurance you are looking for by ordering your ütest today.

START SHOPPING

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Reviews

 “I really like this drug test (Utest-O-Meter). I used a detox (desperate times) and then followed up with this test a few hours later. . . the test was useful in verifying that the detox did not work.” 

 “This company is amazing. I got the test Saturday around 7pm and took it at 10pm. I emailed them that same night and got a reply within minutes. Highly recommend trying this one to figure out where you are.”

“I was a little skeptical ordering a test online to check for a pre-employment drug screen. The first time the lines were a little faint, so I tried again. When I contacted U-TEST, I was called by the owner of the company. They have been around for 26 years. I also received emails on the correct way to perform the test.”

“Don’t waste your money on $15-$20 tests like the ones at Rite Aid, CVS, or Walmart. This test is highly sensitive and measures down low to 15ng. Accurate and beneficial to have, always have a couple on hand to test yourself before anything.”

“I had bought a dollar store test when I found out on a Thursday I had a pre employment test coming up the next Monday. It was a 50ng that produced a very faint line. So I ordered this test and it was here on Saturday. I took it the next day and it was easy to read and gave me a clear negative, all the way across. Trusted it and passed my lab test the next day.” 

 “I had a pre employment test coming up. . . So I ordered this test and it was here on Saturday. I took it the next day and it was easy to read and gave me a clear negative, all the way across. Trusted it and passed my lab test the next day.” 

“The customer service is amazing and very responsive. . .the product works. They also gave me tips around what to do to get the best baseline of where you stand. AWESOME PRODUCT.”

 “Good news. I am below the 20ng on day 138. It took a long time because I am overweight, old, smoked concentrated oils, and have been on bed rest the past 11 months due to bad injuries. And two surgeries. Thank you for [the] fast delivery and great product.”

“This product saved my job and I highly recommend using this if you have any upcoming drug test for work.”

“Worth the price & gave me the results I needed. Sensitivity is very good, making it lower than a normal urinalysis test is very beneficial and lets you feel confident about the results either way.”

“This is hands down the best test on the market. It really gives you the reassurance you need to know you will pass a lab test. I passed this and a few days later passed my pre employment LabCorp test.”

“Super easy to use, love the discreet packaging they use. . .Passed with flying colors at home and passed my UA for a new job. I had about 2 weeks clean. Extremely quick results, less than a minute.”

“Have brought these several times and they work as described. Please follow the directions. If you were a heavy smoker like I was it took me over four months to rid the THC out of my body (been smoking over 15 years, the first time clean).”

“I like that if this test is negative then I know for sure that the lab test will be negative. I also like that you can send a picture of your results to the company and they will read them for you if you're not sure of your results! Love this product and I will buy again 👍👍.”