All orders placed by 10 am PST, Monday-Friday, will be shipped out from our warehouse the same day. Orders placed on Friday after 10 am PST, over the weekend, or on a holiday will be shipped out the following business day. 

Standard shipping

Free USPS Ground Advantage 2-5 business days (orders outside of the United States do not qualify for free shipping)

Expedited shipping

Expedited shipping is not available to P.O. boxes and some addresses. If this is the case, USPS Ground Advantage shipping will be used instead. Shipping delays and/or holidays may impact the estimated arrival date. Please note, FedEx express shipping does not include Saturday delivery.

Free FedEx 2 Day on orders over $39*
$9 on orders less than $39
Overnight shipping $35

* Free for orders $39+ (orders outside of the United States do not qualify for free shipping)
* Not available for orders placed with 5 or more of the following products: THC Saliva, 6 Drug Saliva, Nicotine Saliva, or 7 Drug Cup

Discreet shipping

All shipments are sent in plain packaging or packaging provided by the carrier such as USPS or FedEx without any reference to Ütest. 

FedEx Overnight

The only guaranteed shipment option is FedEx Standard Overnight. If an address provided does not allow for FedEx Standard Overnight, you will be contacted to choose a different shipping method. Please note, this option does not include Saturday delivery. For orders placed on a Thursday after 10 am PT, the delivery date will be the following Monday.

If an invalid address is entered by the customer and the shipment is unable to be delivered and is therefore returned to the Ütest warehouse, a refund will be applied to the original form of payment minus the cost of the shipping.

Order changes and cancellations

We may be able to help make changes to an existing order within a few hours after it has been placed. However, there is no guarantee. Contact us: customerservice@utestdrugtesting.com. 

At this time we are unable to reroute an order after it has been shipped.

Lost or stolen packages

Ütest is not responsible for lost, stolen, or delivered packages that were never received by the recipient.
To best assist with an issue regarding a USPS shipment, it is best to call the local post office (not the national hotline) or file a claim.
To best assist with an issue regarding a FedEx shipment, the toll free customer service number is 800.463.3339 or  file a claim.

Canadian Shipping

International transit times

Ütest is not responsible for longer than average transit times going into Canada (i.e. customs clearance delay) or any duties/taxes that may be collected upon arrival.

Do you ship internationally?

Yes, we ship internationally. International shipping prices are available at checkout. 

Holiday closures 

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• The day after Thanksgiving 
• Christmas Eve
• Christmas Day
• New Year’s Eve